Why use an Insurance Broker?

In a self reliant, DIY sort of country as New Zealand, people can wonder why they would need the services of an insurance broker to secure their insurance instead of just going it alone. There are options available that do seem quick and easy, such as buying direct from a bank or straight from one of the big insurers. Why would you need to add someone else to this process when you can just do it all yourself?

Unfortunately, with insurance, going it alone is akin to throwing darts at a target blindfolded. If you hit the bullseye, you just got very lucky! An insurance broker is like a professional darts player, standing beside you when you can't see, with a full view of the target and all the skills necessary to get it there.

Insurance - a lot of things to consider for those who go it alone.

Firstly, everybody is different and everyone requires different things from their insurance. For some, cost is the primary factor, whilst some want the highest sum assured possible, the shortest waiting period or the most reliable cover that they know they'll be able to claim on when the time comes. Some need the best deal for a group medical plan for their family, whilst some need to insure their business and its key staff. Each of these desires requires a thorough search of the marketplace to find the best source that can fulfill those unique requirements. Most people end up settling for poor options that don't fully cover them or they end up paying more than they have to.

A broker is a professional with a unique knowledge of the marketplace and connections within the insurance industry that let them know the best options for you. They also have working relationships with the major insurance providers which lets them get deals for you that you won't be able to get yourself. If you have a broker going to work for you, your insurance could be a cost effective Ferrari instead of an over priced clunker.

Do you want your insurance to perform like this?

Or like this? 

Better yet, if you're dealing with a really good broker, you get an even broader range of service at your disposal. Not only will the broker and their admin team deal with securing you the best insurance deals, they'll also be on hand to manage your insurance, answer your questions and stay on the lookout as to whether better deals come available for you on the marketplace. The broker and their team will also personally manage your claims, taking most of the burden of forms and paperwork out of your hands during your most stressful times.

We hope you consider using a broker when you decide you need insurance. Trust us, it makes everything a lot easier!

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Defining Insurance Terms

A lot of the jargon and terminology surrounding insurance can be difficult for people not familiar with the industry to understand. Worse, many insurance companies or brokers use these terms expecting full knowledge. Here is the definition of some of the most important terms you might come across when dealing with insurance.

1. Policy 

An insurance policy is a contract between yourself and the insurer. The policy provides conditions that once you fulfill, you will receive payment from the insurer in the amount agreed to when the policy is taken out. For example, a life insurance policy is an agreement between you and the insurer to pay a certain amount (called the sum assured) in the event of death. A Total Permanent Disablement Policy will provide payment once you fulfill the conditions of being unable to work due to illness or disablement for longer than a specified period of time. And so on and so forth. An insurance policy is what you pay premiums for as well as what you make a claim upon.

2. Premiums 

The price you pay to keep a policy in force. Most premiums are paid monthly, and the amount depends upon the type of insurance, the sum assured and other factors such as your age, your health or the amount of people covered by the policy.

3. Claims 

A claim is the action you take when you have fulfilled the conditions of your policy and wish to be paid out the sum assured.

4. Pre-Existing Conditions 

A pre-existing condition is a physical health or mental health condition which were already present at the time of taking out the policy. Pre-existing conditions can be excluded from your insurance coverage or can cause your premiums to be higher, as the insurance company is taking on a higher risk by insuring you.

5. Exclusions

Events or conditions that are not covered by your insurance policy. For example, in many life insurance policies there is a suicide exclusions whereby death by suicide will not result in the insurance paying out ie. it is 'excluded' from your cover.

6. Insurance Broker

An insurance broker is different from an insurance company in that a broker does not sell insurance to you directly. A broker searches the marketplace on your behalf, taking your needs and your individual circumstances into account to secure the best possible deals on the insurance policies you are looking to take out. A broker's job is to work for the client and work for their interests and not the interests of the insurance companies. Our company, Spratt Financial Services is a team of insurance brokers, operating under this definition.

7. Waiting Period 

The waiting period is the amount of time (agreed upon at the time of taking out the policy) which must pass after an event before you can collect your insurance benefit. For example, in an income protection policy with a waiting period of 4 weeks would mean that you will receive your agreed upon benefit from the policy 4 weeks after being rendered unable to work by illness or disability.

8. Living Benefits 

This is a feature that can be included in life insurance policies that allows you to receive payment on your life insurance before you die under certain circumstances. Usually, these involve diagnosis of terminal illness such as cancer or the need for specialised care.

9. Waiver of Premium

A feature that can be added to an insurance policy that will ensure that your insurance remains in place and active if you fail to make premium payments due to illness or disability. The waiver of premium will usually remain in effect for as long as you are disabled and unable to make premium payments. This feature will cost an additional premium.

10. Qualifying Event

An occurrence that triggers your insurance payout or claim. For instance, a death in the case of life insurance or a surgical procedure in medical insurance.

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Why Insurance Matters For Families.

A family unit tends to be just that. A single unit, with many individuals functioning (more or less harmoniously!) as one. Like in a small business, each person fulfills a vital role that the unit can't continue to operate without. Breadwinners go out, work and provide for the family financially, while others contribute to the household, go to school, contribute to the community or help each other out.

Next, let's think about an individual, living alone, providing for his/her own needs single-handedly with no one to take care of but themselves. Most of us are at least a little familiar with the risks of death, critical illness or disability happening to one person. If not, you can read some statistics on critical illness here. When one person is all there is to worry about, for women are facing a one in seven chance of critical illness between the ages of 30 and 60 and for men the chances are one in five (I guess women are more resilient after all!). Protecting yourself against these odds would seem like a worthwhile proposition for most even in this situation. People buy Lotto tickets every week with a one in 100,000 chance of a first division win and think its inevitable it'll happen to them one day, when the chances of a disabling illness are unfortunately hugely more likely!

Critical Illness - Unfortunately much more likely than Lotto.

Unfortunately, for families the situation is even worse. A family is a singular unit that relies on all of its members being healthy and productive for the sake of the group. If both parents for instance are working and require an income to support the family, the chances of one of the pair suffering a critical illness by the age of 60 is an unfortunate one in three. If your family or business relies on three or more incomes, the odds shoot up even further, on to and above 50%. In other words, if you're in a group that relies on the income of 3 or more members, you've got a one in two chance of having one of those members disabled by illness and unable to earn for a protracted period of time, during which regular savings may be insufficient to cover the costs of living and treatment.

So what solutions can insurance provide for families, groups or businesses?  A group medical scheme for instance can be tailored to protect a whole family, paying for any medical expenses that any of its members may need. This option can be cheaper than insuring each family member individually if the right insurer is chosen. Life, trauma and total permanent disablement insurance, through altering the policy ownership details (read more on this here), can be designed to immediately payout to the other members of the group, covering your expenses and creating an artificial income to support you and the rest of the group.

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Critical Illness Statistics.

How to make sure your policy payouts get into the right hands quickly.

Superannuation: New Transtasman Portability

Recently, it has become possible for any superannuation fund in Australia to be transferred across the Tasman into your New Zealand Kiwisaver fund.

If you have at any time lived or worked in Australia and had any of your income transferred into an Australian super fund, you can now bring your fund across. Also, if you have done business with a financial adviser across the Tasman and lost contact upon your return to New Zealand, your super fund doesn't have to be lingering in financial limbo anymore. Just get in contact with us and we’d be happy to assist with all aspects of the transfer. The only limitation on this Trans Tasman portability is that your former Australian super fund must be converted into Kiwisaver.

Now you can transfer your Australian superannuation fund into a Kiwisaver account.

"A recent change in Australian legislation means that from July 2013, New Zealand residents will be able to transfer their eligible Australian superannuation savings into their ASB KiwiSaver Scheme account. Members who permanently emigrate to Australia will also be able to transfer their KiwiSaver savings to an Australian complying superannuation fund that accepts the transfer.

If your Australian funds are transferred into your KiwiSaver account, they will be subject to KiwiSaver rules and regulations; however some Australian superannuation rules will still apply.

You will be able to withdraw the Australian-sourced portion of your KiwiSaver account at 60 years of age, if you fulfill the Australian definition of "retired".

Transfers of Australian superannuation funds to your KiwiSaver account will not be considered eligible contributions for the purpose of receiving any member tax credits." 

- ASB Official Superannuation Transfer Information

If you are unsure of whether or not you may have money sitting in an Australian fund somewhere, we can help you with that too. Finally, although the ability to transfer your superannuation from Australia is a new feature, transferring your pensions from the UK is also possible for those who have previously made residence there. If you need any more information, just let us know, and don't leave your funds in limbo overseas when they could be benefiting you here and now!

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Our investment specialist, Ross Wallace (AFA).

  

The Benefits of Total Permanent Disablement Insurance

This is our second post dealing with Total Permanent Disablement Cover (TPD), the first of which, a basic introduction to what the cover is, the definition of accelerated and stand alone policies and what constitutes permanent disability can be found here.

When looking at different forms of insurance, they each tend to have their own unique benefits and drawbacks. Life insurance is widespread and important, yet only pays claims upon actual or medical death, rendering it unable to cover critical illness and disablement that takes you out of your work and makes you unable to earn money. Income protection does this job but sometimes involves more costly premiums. Health insurance will cover your medical treatments and expenses but will not supplement any lost income your medical conditions could cause.

When people learn about TPD, they typically wonder if its really necessary or beneficial. What does it offer? Is it worthwhile to have, even if I already have life cover and/or income protection? What differentiates it from other forms of risk cover? What are the benefits and drawbacks to this lesser known form of insurance?

A common response would be that a drawback to TPD is the unlikelihood of suffering a condition that would result in you meeting the necessary conditions to make a claim (described in more detail here). To some extent, this is true. It is less likely that you will ever need to claim on TPD than income protection or health insurance. However, it is not rare enough that the possibility can be readily dismissed out of hand. From the calendar year spanning July 2011 to July 2012, Sovereign paid out over $2.5 million of TPD claims, the highest proportion being for Neurological conditions and Cancer. So, it does happen and it may be worth having. At Spratt Financial, we have personally seen a few TPD claims over the years for substantial amounts, in one case over a million dollars, which formed an income source sufficient to provide for the rest of the client's life.

Also, the more infrequent nature of Total Disability is taken into account in the cost of the insurance, making it an even more worthwhile proposition. Because conditions resulting in permanent disability are rarer, TPD cover can be taken out for a far cheaper cost than other forms of insurance, and the monthly premiums are typically very affordable. Our company founder believes strongly in TPD insurance due to his overseeing of several cases and tries to encourage our clients to take it out wherever possible, as it is very seldom a financial burden and could result in hundreds of thousands of dollars being paid in your moments of direst need.

Overall, even though TPD is a more overlooked and unknown form of cover, it actually has less drawbacks than some of the more popular forms of insurance. It can be useful, it can completely remove your financial worries for life if disablement does strike and it is generally not overly costly. We personally think TPD insurance is generally a good thing to have, and if you agree, we can definitely help you out. Don't hesitate to drop us a line at enquiry@sprattfinancial.co.nz if you have any questions.

Read our first post on TPD.

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Income Protection: Unimportant or a Necessity?

"Online research by insurer AIA last year found that 87 per cent of (Adult New Zealanders) have car insurance, 50 per cent life insurance and only 11 per cent income protection insurance."

After reading such figures, outlined in an article by Diane Clement in an article for the NZ Herald, it raises the immediate question; does this reflect the fact that income protection is less important to have than either car or life insurance? Or is it something else?  Could it reflect the fact that the benefits of car or life insurance are generally well known and understood and cover such as income protection is more unknown, more marginalised, or thought of as unnecessary?

We can often foresee the fact that if we were to die, we would leave behind an uncomfortable financial situation for our family or dependants. After all, its hard to earn a living when you've passed on, and that's a fact that's as clear as day. Hence we see a fairly high percentage of New Zealanders find life insurance something worth investing in. Even more of us can see that car accidents are a real and viable risk. We see them every day on the news, many of us have experienced them first hand and hence we see car insurance as a necessity. The need for income protection however, is perhaps not as immediately obvious.

In our minds, critical illness can sometimes become an 'all or nothing' type proposition. Either we are healthy and able to earn a living or we are struck down critically and pass on quickly, at which time our life cover will provide for our beneficiaries. Unfortunately, the stats aren't kind to these assumptions. As covered more fully here, 94% of deaths in New Zealand only come after a protracted and extended disablement process, during which the sufferer will be unable to work or earn a living, and during which basic life insurance will not be able to be claimed upon. This is the time though, that an income protection policy WOULD kick in, replacing your lost income and making sure your expenses are covered as you go through the recovery process.

 "People will often take life insurance cover and reject income protection insurance as "too expensive", says industry analyst Russell Hutchinson of Chatswood Consulting, even though it is the more valuable cover. They underplay their chances of having an accident or falling ill."

This seems to be the sticking point. We regard death as inevitable and so a large percentage of us prepare for it with life cover. But when it comes to our health, we tend to think that things will largely remain consistent, squared and away.

"Other common reasons that people don't take out income protection or related insurances, says Cave, are that they:

* don't know what it costs
* get confused by analysing too many policies, or
* fear they won't be covered for an illness they've suffered in the past."

 All these issues can be fairly easily dealt with and worked through. In our practice, we've seen a lot of cases where income protection has really helped out our clients, similar to the one cited in the original article:

"A 47-year-old customer who suffered a stroke while playing Pictionary. The man couldn't return to work in his profession as a rock driller for the rest of his life. Thankfully his income protection insurance will support him financially until retirement."

If you are financially able, an income protection policy is something that we heartily reccomend. If the costs are prohibitive, and you find yourself having to choose between income protection and other insurance cover such as basic life, trauma or permanent disablement we advise definitely taking the time to check out the benefits offered by each and considering your personal needs, or ask us and we can help you sort out which cover is best for you.

According to the statistics, a working couple has a 1/3 chance of one of its members suffering a critical illness, and with only 11% of New Zealanders having income protection, a scary amount of people are going to find themselves in need of cover and not having it. Perhaps its something worth considering? Stay tuned in the near future for an article describing in more detail the possible types of income protection, their features and possible benefits. 

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Read the original article here.

Who has the Best Home Loan?

When home buyers make the decision to buy a home, one of the first and foremost things on their minds, save for those few fortunate enough to have saved enough to buy outright, is 'who has the best home loans'? Factors such as interest rates, lending conditions and reliability all play a major role in answering that question, but with over 50 established lending sources on the market place including banks, credit unions and finance companies, finding out can involve a lot of intensive research, meetings and questioning; certainly an exhaustive process.

To begin with, there is a great resource, courtesy of our friends at Good Returns, which provides a continually updated comparison of interest rates for all the major lenders, all in one place. It also shows a history of changes and can be filtered by type of lender (Major banks, minor banks and non bank lenders) and can also show changes from the previous day, one week, two weeks, four weeks, three months or six months. There is also a feature where graphs can be plotted showing visually a comparison between lenders with changes over time.

The latest home loan rates can be found here. In terms of interest rates, this is a great resource to use.

Obviously personal circumstances play a role in what you're looking for out of a home loan. Knowing this, simply looking at interest rates and watching television ads extolling the virtues of certain institutions can be a tad misleading, as they are generalised to appeal to a wider audience and not you specifically. Plus, some calculations can be complicated things, and it can be confusing as to which loan will really pay off for you over the entire course of your loan repayments 5 years or more down the track. Each of the major banks has their own calculator applications designed to answer these questions, but again, comparing them all and taking into account all of the minutiae can be a daunting task, for which there is no simple table or application to complete.

If you want to take some of the legwork out of your home loan research, Mortgage brokers can be a helpful resource. They can either secure a loan at the best possible conditions for you specifically or determine which loan is best based on all the factors you need taken into account. A small difference in percentile points here or some misunderstood fine print there and you could end up paying hundreds or thousands more than you could have been if you covered all your bases from the start. Auckland in particular has experienced a rapid increase in the cost of housing, making it even more vital that you don't waste money when repaying your mortgage.

Overall, we hope the resources online help, but if you require more information or think you could benefit by having your bases covered when it comes to your home loans, make a free, no obligation enquiry to our lending department anytime at enquiry@sprattfinancial.co.nz

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View the contact details and bio of Jonathan Parsons, our mortgage specialist.

Insurance Advice: Life Policy Ownership - How to Save You Stress at Claim Time

Someone you love passing away is perhaps the greatest struggle and pain that a human being can endure in this life. Unfortunately, the pain of losing a loved one can't be abated, but in our experience dealing with life insurance claims for people who have passed on, there are things people can be unaware of regarding life insurance which can lead to a prolonged and stressful claim process, leaving families waiting and stressed out in their already difficult time. This article is designed to educate, to make sure that you and your loved ones make things easier on your life insurance beneficiaries when you pass on. This can be done through adjusting policy ownership details.

To make it clearer, let me give you two examples.

John Smith has a life insurance policy, in the amount of $250,000. He is listed on the policy as the sole policy owner. When he passes on, the claims process begins. Unfortunately, the life insurance company is forced to wait for the executors of John's estate to have the will probated through the courts to determine John's desired beneficiaries and pay out the $250,000 to them. This process could take upwards of 2-3 months. Even worse, if John has no will at the time of his death, an even more complicated process ensues that will drag on even longer and could even, in the worst case scenario, see his policy benefit people he did not intend for it to!

In the second scenario, John Smith has the same life insurance policy ($250,000). In this case though, John had determined that he wished his wafe Stacey to be his beneficiary in the event of his death. In this interest, he had his wife registered as an additional policy owner. When John passed away, the insurance company immediately knew the intended beneficiary and was able to pay out within days to his wife Stacey. This avoided the lengthy probation process entirely. All it took was the consent of both John and Stacey and their signatures. The ownership details, in terms of the insurance claim, supercedes anything put into the will, allowing a quick and easy transfer of the $250,000 to his wife, supporting his family in the most quick and easy manner possible in their hardest time.

If you have life insurance and you want to make things as easy as possible, think seriously about including your intended beneficiary as a policy owner. This will ensure that in the event of your death, months of wrangling and procedures are circumvented and the money gets into the intended hands from the insurer. We have heard some real horror stories in our time, of entire estates falling into the wrong hands or families forced to give up their lifestyle due to being forced to go too long without their insurance claim after the death of the family breadwinner. We hope that knowing this helps, and as always, if you have any questions about this process or would like to know more, we're available anytime.

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Sunday Star Times: Controversy over Higher Life Premiums for Depression

Today on the front page of the Sunday Star Times (June 23rd 2013 edition), the publication is featuring an article by Kirsty Johnson, detailing the plight of TV presenter Sonia Gray, who sadly struggled with post natal depression, battling her way out of her condition to find that she would then have to face higher life insurance premiums for having her psychological condition.

"I was shocked," she said. "A lot of people have mental health issues around pregnancy. It's often hormonal," she said. "The insurer's reaction was bizarre."

Sonia Gray, TV Presenter and Mother.

This has given rise to a great deal of understandable reaction from both the public, the insurance industry and mental health professionals. Most people understand that it is a fact of life that insurers are private entities, and attempting to secure insurance when health is faltering with ailments, disabilities or long term health conditions will result in higher costs or refusal, in the interest of both the insurer and other clients who would lose their cover and security if the insurer was forced out of the marketplace due to excessive claim costs. However, mental health and depression is a much different entity to physical health problems and disablement.

"Dr Sara Weeks, a maternal psychiatrist... said about 16 percent of New Zealand women were believed to suffer some kind of pregnancy depression... Auckland University senior lecturer in mental health nursing, Anthony O'Brien, feared the policy could lead to complicated diagnoses as doctors tried to avoid using the 'depression' term". 

Mental Health conditions are a very complicated issue, which a panoply of treatments and divisions within the psychology profession on how to approach, understand and treat ailments such as depression. Whilst this is the case, a perception of an across the board policy forcing depression sufferers to pay more will understandably lead only to backlash against the insurance industry, feeding into images of money grubbing ahead of humanity. From our experience of dealing with the insurers directly, this is not fully the case. Whilst it is true that insurers do load policies due to depression, this is mostly in the case of severe depression and the client's personal circumstances are looked at in each case before a decision is made.

Even so, this case demonstrates that sometimes the insurers can get it wrong. The insurers obviously must have a constant and consistent balance between maximising profitability to continue to provide a service that is no doubt valuable and worthwhile to the New Zealand public, whilst having compassion and human interest at heart, and in this instance, perhaps they have been erred too much towards the former. People should be given the benefit of the doubt, and in the absence of conclusive evidence of higher risk, it is unfair to burden them further with policy loading.

What are your views on this controversial issue? Should mental health conditions be treated similarly to physical ones by the insurance industry? Is there really more of a risk of death for post natal depression sufferers, and should this be taken into account? Most importantly, what more can be done to combat the problem of mental health in New Zealand and aid the sufferers of depression, and should the insurance industry have a role to play, however small, in this regard?

Read the original article by Kirsty Johnson, courtesy of Stuff.co.nz.

More information and help for sufferers of depression.  

Feel free to ask us about depression and how it might be affecting your insurance.

Key Person Insurance Cover

Key Person Insurance is a form of risk insurance that is designed to help out your business if one of your key employees is rendered unable to work due to health issues or disability. This type of insurance cover can be useful for businesses who rely or depend on one or more key employees to maintain profitability. For instance, in our case study of Justin and ABC Engineering, Justin held a key position within the business, with a large proportion of the company's monthly income attributable to his relationships with clients. If you have key person cover, the devastating loss of someone like Justin to illness or disability can be mitigated by a monthly benefit to the business, designed to cover the loss of income your insured employee would have brought you.

Is Key Person Cover Useful?

ACC Research, conducted in June 2006, revealed that a huge 67% of small or medium business closures in New Zealand are due to the injury or disablement of a key person or employee. The same study showed that only 8% of business closures in comparison were caused by the fact that the business became unprofitable or no longer viable, showing that by far, injury or illness is the biggest risk to small business in New Zealand.

Furthermore, we have previously discussed the statistics regarding critical illness in New Zealand, which are applicable here too. 51% of males and 33% of females will suffer a critical illness before the age of 70, and if or when it happens to one of your businesses critical personnel, having an assured monthly flow of income to cover it can help your business survive, recover and prosper again.

How does it work?

- When the cover is taken out, the amount that is paid to you monthly in the event of your employee being rendered unable to work is agreed to, so that you will know specifically the level of benefit you will receive. This amount is of course, negotiable and it can be set based on your personal needs.

- The benefit itself is typically payable for a maximum period of two years.

- It is possible to lower the monthly insurance premium you will pay for your Key Person Insurance Cover by adjusting the length of time you have to wait after your employee is incapacitated before your payment kicks in. The longer period of time this is, the lower your monthly premium will be.

What other features can Key Person Cover Offer?

- Recurrent Disability Allowance: If the key person or employee covered suffers a relapse of the same condition within 6 months, your wait period can be waived so the benefit kicks back in immediately where it left off without a further wait period needed.

- Additional Payment in Case of Death: If the key person or employee covered sadly passes away while you are receiving your monthly key person insurance payment, your business can receive an additional payment of 6 times the monthly benefit to help you cope with the tragic circumstances.

- Changes can be made at anytime to reflect your current needs, and your insurance cover, waiting periods, amount of employees covered can be reviewed and changed at anytime, giving your cover flexibility as your business changes.

If you need more information, have any questions or you would like to get your businesses employees covered, post a comment below or contact us at enquiry@sprattfinancial.co.nz.

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